From Walk The Talk!
Let’s face it, when
surveys are conducted and employees are asked “what is the biggest
problem around here,” the number one issue is always communication!
Effective communication is essential to both run a successful
organization, but also enhance commitment, creditability and
collaboration. In the bestseller “Peer Today Boss Tomorrow” author Laura Bernstein outlines some important communication tips and techniques for each of us to remember and apply:
Keep it real. Most people are
turned-off by what they perceive as unrealistic claims, goals, and
promises. There are no “cure alls” in the world … and your coworkers
know it. When it comes to communicating your message, be positive and
upbeat – tell it like you see it … just don’t “oversell” it.
Avoid “data dumps.” Narrow your
verbal and written communication down to no more than three key points.
Bombard people with more information than they can handle (or
remember) all they’ll tune out.
Use a “what’s in it for you” approach.
Nothing fosters support and acceptance better than personal benefit.
Emphasize how the subject of your communication (a plan, policy,
decision, etc.) will benefit the audience and you’ll increase
receptivity for your message.
Find out how you’re doing. Have team
members and colleagues critique your communications skills. Ask
everyone to respond (anonymously), in writing, to the following
question: “What two things can I do to be a more effective
communicator?” Thank people for their willingness to provide you with
input. And make sure you ACT on the information you receive.
Lead well ... LEAD RIGHT
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